“I had the good fortune of working with Atritex again after a 1.5 year absence since the last ebook project. I was initially uncertain about rehiring them again because, in this industry, people, performance, and professional conduct can change dramatically. But when Lakshmi interacted with me once again, it was like time had not passed at all. His pleasant online personality came shining through again as I remembered. What I truly appreciate is that he graciously answers any question I have, not matter how technical, obscure, or off-topic. I have learned so much from him during this project. This project did not go exactly how I planned in that I slowed the project down tremendously when other business priorities came up. And yet, Atritex was extremely patient. Almost too patient! I am a challenging employer because there are certain things I am particular about. I prefer hiring in the U.S. but I cannot see how anyone in the U.S. could have done a better job overall based on the patience level, detail level, and quality of work while meeting my tight budget. Their response time was quick and their level of communication was high. It is impressive given the 12-hour time difference. I hired many contractors over the years as they tend to come and go and yet I feel Atritex could be a long-term player in the ebook production business. They have a nice balance of the personal touch but appear to have a sufficiently well-staffed technical team to respond to my communications and deliver updates to me at a quick pace. For the overall service and quality Atritex provides on ebook conversions at competitive prices, they truly deliver. As a repeat client, they went out of their way to aggressively win me back and they have more than succeeded. They not only won me back but I have a greater sense of loyalty and trust for them now than before. Atritex is a quality business operation and Lakshmi is the man that makes it all worthwhile. Atritex earns my highest recommendation.”